Emergency Medical Services Software | ESO.com
The EMS Platform
EMS, Connected.
ESO gives EMS leaders a complete view of crews, calls, patient care, billing, and performance across the entire emergency response ecosystem. By removing operational friction, strengthening data quality, and turning everyday data into insights, leaders can easily improve care, protect budgets, and demonstrate performance. For field teams, that means faster decisions without added complexity.
Discover how ESO goes from data collection to quality insights your team can use to improve.
- Patient Care and Documentation
- Logis Dispatch
- Fleet and Field Operations
- Scheduling and Personnel
- Logis Billing
- Performance, Analytics, and Insights
Patient Care and Documentation
Turn Documentation Into Insight
Pinpoint gaps in care, reduce costs, and make the most of resources with tools designed to streamline data entry and improve outcomes.
Logis Dispatch
Accelerate response with our industry-leading computer-aided dispatch system
Fleet and Field Operations
Keep Crews and Assets Response Ready
Track assets, supplies, and field activity in one place so you can ensure daily operations stay on track and crews are ready to roll out.
Scheduling and Personnel
Get the Right Crew in the Right Place at the Right Time
Easily manage last-minute call-outs, shift swaps, and time-off requests with the web-based tool that automatically ensures you have a full crew for every call.
Logis Billing
Get Paid On Time, Every Time
Automate data entry and claim submissions directly from clinical records, and eliminate the hassle of reimbursement with an intuitive, cloud-based, AI-driven tool.
Performance, Analytics, and Insights
Drill Down Complex Data into Easy-to-Read Charts
Whether you’re briefing leadership, government officials, or your crew, these ESO tools make it easy to communicate your agency’s value and performance at a glance.
See What Our Customers are Saying
Getting that data and then being able to apply that data to make changes in how we practice medicine, I think that that is where ESO is head and shoulders above anyone else who is out on the market at this point.
Tami Wires
Captain – Nelsonville, Ohio
EMS
Frequently Asked Questions
Are you a cloud-based solution?
Yes. We securely host the NEMSIS electronic data in Microsoft Azure so there’s no need to worry about maintaining hardware.
How is data reported to the state?
We submit data to the state on your behalf in an automated process. We meet each state’s schedule and required format.
Are you NEMSIS compliant?
Yes. EHR and HDE meet both NEMSIS 3.4 and 3.3.4 requirements.
Can I submit my data to any other registries?
Yes, we automatically submit to CARES and state trauma registries on your behalf.
What is the implementation process?
Once you sign your subscription agreement, our implementation team will set up a kick-off call with your assigned project manager. Your project manager will walk you through the steps to take you up to, and including, your go-live date. This includes scheduling any onsite training days you may require.
How long is it until we go live?
This varies depending on your agency’s completion of the initial setup files and your availability for onsite training if requested. The average time from subscription agreement signing to go-live is 70 days. Need to move faster? Get in touch with your representative and get started today.
Do I have to sign a long-term contract?
No. We have an annual subscription agreement. You have the option to renew each year. We’re proud to say our retention rate has been greater than 97 percent for seven straight years.